Shipment Tracking
Real-time visibility on every shipment with proactive issue resolution: so a delayed unit becomes a known issue, not a missed evaluation.
Overview
Lost visibility on a shipment is operational debt. By the time the missing tracking number is noticed, the evaluation is at risk and the carrier's recovery window is closing.
We watch every active shipment continuously, escalate at the first signal of trouble, and absorb the carrier interactions so your team learns about issues with a solution already in motion.
Our Process
-
1
Shipment registration
Every shipment logged with expected milestones.
-
2
Continuous monitoring
Carrier feeds polled hourly; deviations flagged.
-
3
Proactive escalation
Carrier engaged within minutes of a deviation.
-
4
Recovery options
Re-routes, expedites, or contingency stock dispatched as needed.
-
5
Closure & post-mortem
Receipt confirmed; deviations summarized for carrier review.
Frequently Asked Questions
Do you replace the carrier's tracking?
No, we layer monitoring discipline on top of the carrier's feeds.
What about carriers without API access?
Manual checkpoint cadence, email and phone, until the leg completes.
How fast do you escalate a delay?
Within 30 minutes of a deviation signal for time-critical shipments.
Can this cover return shipments too?
Yes, return legs are typically where chain of custody fails.
Never lose a shipment in the dashboard.
Send us your active shipping lanes. We will return a tracking plan within five business days.
Start a Conversation