Re-Shipment
Manage return shipping with the same discipline as outbound: condition documented, customs reversed, calibration verified, chain of custody closed.
Overview
Return shipping is where most evaluation programs lose track. The clinical team has moved on, the equipment is no longer urgent, and yet the regulatory and quality obligations are still active.
We run the return as the second half of the same operation: same chain of custody discipline, same documentation rigor, same closure standard.
Our Process
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1
Pickup scheduling
Coordinated with site to minimize their burden.
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2
Condition documentation
Photos and notes at packing, sealed and signed.
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3
Customs reversal
Temporary import paperwork closed properly.
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4
In-transit monitoring
Same monitoring posture as outbound.
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5
Receipt & calibration check
Condition verified, calibration validated, unit returned to inventory or routed to engineering.
Frequently Asked Questions
What if equipment is damaged in return?
Photos at packing + transit telemetry document responsibility; insurance handles loss.
Can the same engineer who supported the evaluation handle pickup?
Often yes, increases continuity and lowers customer effort.
How long after evaluation should pickup happen?
Typically within 5 business days. Longer windows risk loss of accountability.
Do you handle equipment disposition if it cannot return?
Yes, disposal, donation, or local destruction with documentation.
Close the loop on every evaluation.
Tell us your active or recent evaluations. We will document a return-shipping plan within five business days.
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