Production Maintenance
Operate the production deployment with discipline: proactive maintenance, structured incident response, and uptime that customers can plan around.
Overview
Production maintenance is where most MedTech vendors quietly underspend. The deployment goes live, the team moves to the next launch, and the running system slowly degrades, until an outage forces attention back.
We run production with the same discipline we ran the deployment: change windows, maintenance windows, structured incident response, and quarterly health reviews that catch drift before it bites.
Our Process
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1
Maintenance window cadence
Planned changes batched into customer-agreed windows.
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2
Proactive health checks
Monthly review against baseline metrics.
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3
Incident response
Defined runbooks per scenario; on-call coverage 24x7 or per contract.
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4
Change governance
Every change tracked through CAB review.
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5
Quarterly site review
Customer-facing review with metrics, issues, and committed actions.
Frequently Asked Questions
Do you replace our customer's IT team?
No, we layer on top. They keep their root access; we operate within the change windows they grant.
How do you handle off-hours emergencies?
On-call rotation aligned to your contract; same incident response procedures regardless of hour.
Can this scale to many sites?
Yes, designed for fleets.
What about PCCP-relevant changes?
Tracked separately and submitted through the regulatory pipeline.
Maintain like the device matters.
Send us your deployed footprint and maintenance posture. We will return an operating plan within ten business days.
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